F.A.Q.

How can I place my order? To place an order with us, you have to be registered on our web site, to do this, just follow the link https://www.artpointalbums.com/register/register/ and fill all the required fields. Artpoint  is set up to deal only with professional photographers so you have to be one to register. As you submit the form, please allow up to 24 hours for activation, we will check the details provided and we will activate your account. You will receive an email as soon as your account is activated (please check your spam folder too) and you are ready to place your order.

How do I send my images? You can upload your images at the last step of your order, you will be guided on how you have to upload your files separately as asked from our uploader (cover file, spreads, end sheet logo etc). Alternately, you can share your files using WeTransfer or Dropbox including the order number, copy and share the link to print@artpointalbums.com

How long does it take to have my order? Usually, in the majority of our products, the turnaround time is 10 working days. An exception in this can be orders for products like, laquered covers or boxes, or covers with embossing that a die has to be made etc, in orders like this, the turnaround time can be up to 15 working days. In special orders that might need more time for production, we will inform you about the turnaround time before you confirm your order.

Is there a quality check on the files I send for print? Yes, Artpoint has the most strict quality control system, this means that every time you send your files, we check them for possible quality issues or mistakes and we inform you in case we notice any. We do this as a free service to avoid any delays and extra costs from possible mistakes for you but this does not create an obligation for our company.

What is the Jacket Option that I see in some Album & ArtBook collections?
Jacket is a loose laminated print that covers all the book cover. It adds a luxury feeling & protection to the book cover. You can choose one of the premade designs we offer on our website or design your own. In case you choose to order your own design ask us to send you the template to help you design it yourself.

Can I place multiple orders on your web site in one? Our system accepts multiple orders but we recommend you to place them separately. This way you can see the total cost of each one of your orders and it makes easier for you and us to communicate in case of a possible problem with one of your orders. A good tip is to give a name to each of your orders, such as the couple's names, this makes the communication even easier and it helps you to trace an order when you search your order history. The name of the order can be written in the comments of your order at the check-out. 


I need to order samples for my Studio, do I get a discount? Yes, our standard discount on studio samples is 20%, from time to time there might be a higher discount which you will be informed with a newsletter. There is no limit in how many samples you can order but any sample will be marked as '' Sample not for Sale''. To get the sample discount put the SAMPLE20 coupon in the respective field at the check-out of your order. Orders which have not the coupon field filled, will be invoiced as normal orders.
 
  • Industrial Area of Thessaloniki
  • O.T. 43 57022 Sindos
  • P.O. Box 1319
  • Tel.: +30 2310 508515
  • Fax: +30 2310 508516
  • Email: info@artpoint.gr
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